The component that the customer was unable to locate from other suppliers - including the original manufacturer - was available from TLA’s Nottingham Branch. TLA also made a special delivery to meet the urgency of the request, as the part was needed to complete and deliver a large switchgear system.
The value of the part was under £100, but the value of the contract to TLA's customer was well over £100,000, and without the part the panel builder would not have been able to complete the project.
TLA managing director, Dean Curtis said the customer didn’t normally buy this brand from TLA, but had done so this time out of desperation - and with a particularly satisfying end result.
“This is not an unusual occurrence for us because of the huge variety we have in stock holding," says Mr Curtis. "We often find that where once we were the distributor of last resort, we are now the first port of call for many UK and European design engineers and panel builders.
Our message to industry, both large and small, whether near or far, is, come and talk to us and see how we can help you.”