Repair, not replace is top priority for UK logistics operators

The recent Industrial Strategy released by the government has highlighted the logistics industry as a key sector in the progression and development of the British economy over the next 10 years.

However, while industry growth has been identified as an area of focus, the report emphasised the need for the logistics sector to contribute to the UK’s decarbonisation goals. This has created a larger requirement for organisations
to find ways to boost productivity and efficiency while minimising their environmental impact.

Recognising this, Southgate Global, a specialist in equipment, consumables and servicing solutions for packing and fulfilment operations, commissioned a UK industrial survey across organisations in logistics, fulfilment, and packaging.

Its purpose was to explore evolving sector behaviours, understand organisational trends and priorities, and identify how these industries can best position themselves to meet these growing
expectations.

Southgate Global's industrial research shows that almost two-thirds (65 percent) of respondents prioritise equipment repair over equipment replacement. Data reveals a strong preference for repair-first strategies, with most businesses viewing equipment maintenance as a key operational priority.

Organisations were asked: ‘How much of a priority is repairing rather than replacing equipment such as strapping machines, wrapping machines, electronic tape dispensers, carts and trolleys?’ Respondents were asked to rate
the importance of repair on a scale of one to five, one being ‘not a priority’ and five being ‘high priority’.

The majority of respondents rated repair as a top priority, with 65 percent of businesses placing significant importance on repairing equipment before considering replacing equipment.

This demonstrates that there is a real appetite to repair, not replace, with all organisations surveyed suggesting they have a need for
some form of repair support.

Despite this, Southgate’s research shows that there is confusion and a misunderstanding in the market about the availability and expertise on offer to deliver repair effectively.

When asked why they would choose to replace rather than repair equipment, the majority of respondents cited possible high costs of repair as the primary reason.

Risk of downtime and operational disruption were also frequently mentioned, with organisations believing it is quicker to replace damaged or broken equipment.