Feature

Short-term savings, long-term problems

The Lesjöfors Group explains why fitting inferior quality suspension springs to save just a few pounds can often lead to expensive remedial repairs in the future, costing both the customer and the workshop.

01/08/2024 10:46:00

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It’s an old saying, but ‘buy cheap, buy twice’ is often true, or in the case of vehicle repairs, ‘fit cheap,
fit twice’.

Having the same repair carried out twice, in relatively short succession, is not only inconvenient for the customer, but it also
often leads to them questioning the quality and ability of the workshop/garage that carried out the repair, not understanding that it is
a component fault.

Is it really worth potentially losing a customer for the sake of a £10 to £15 saving on the overall
job, especially when the labour element is usually more than the cost of the spring itself?

Read the full article in DPA's August 2024 issue

Written By Sophia Bell

Sophia Bell is the Group Editor of DPA, Connectivity, and PBSI. She joined the team in 2020 as Assistant Editor after achieving a First-Class Honours BA in English Literature and Film Studies from the University of East Anglia. In her current role, she leads the editorial strategy, driving digital growth and ensuring each title continues to deliver trusted, relevant insight for engineering and manufacturing professionals.