Feature

Digi-Key Electronics enhances online returns and order issues portal

Digi-Key Electronics has launched an enhanced online returns and order issues portal for customers. The updated portal offers a more user-friendly model that allows international customers to fully self-service returns including printing return shipping labels, making corrections, submitting part shortage requests, and resolving order issues.

08/07/2021 12:50:34

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Digi-Key customers, both guests and registered users, can access the enhanced returns portal by providing the email address, invoice number, and zip code associated
with their order. Users will then be able to describe the reason for their return or the part issue, along with the option to provide photos,
and print a return shipping label.

"This revamped user experience is designed to make it easier than ever for customers to take care of returns
and resolve order issues," said Marie Sander, Customer Service Manager at Digi-Key. "The ability for customers to make returns with fewer clicks helps expedite the customer
service experience, without losing the personalised touch Digi-Key provides, just one of the ways we continue constantly enhancing the customer service experience."

To learn more, visit Digi-Key's website.

Written By Sophia Bell

Sophia Bell is the Group Editor of DPA, Connectivity, and PBSI. She joined the team in 2020 as Assistant Editor after achieving a First-Class Honours BA in English Literature and Film Studies from the University of East Anglia. In her current role, she leads the editorial strategy, driving digital growth and ensuring each title continues to deliver trusted, relevant insight for engineering and manufacturing professionals.