Feature

Get help from a maxon engineer: Easy and hassle free

Maxon has a catalogue of standard products over 500 pages long. The DC motors, gearheads and controllers in the catalogue, can also be combined, and tailored, to produce over a million combinations. So, it is not surprising that customers sometimes need guidance as to which maxon product would best suit their application.

07/12/2020 11:59:24

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Maxon’s online chat function is a popular method of contact for real-time support. On average, it will be less than a minute before you are in contact
with a qualified engineer. Web chat allows you to share documents, weblinks and screenshots, allowing faster problem-solving. The option to multitask means you can be more efficient. There
is no need to keep checking as you will get an instant notification when you receive a reply and, of course, no need to listen to any tedious
hold music! Your maxon engineer also has access to any previous conversations you have had on chat, so there is no need to keep repeating yourself. You will
receive a transcript of the conversation so you can refer back to it at any time.

So, if you need an answer fast, try the maxon Chat function – www.maxongroup.co.uk.

Written By Sophia Bell

Sophia Bell is the Group Editor of DPA, Connectivity, and PBSI. She joined the team in 2020 as Assistant Editor after achieving a First-Class Honours BA in English Literature and Film Studies from the University of East Anglia. In her current role, she leads the editorial strategy, driving digital growth and ensuring each title continues to deliver trusted, relevant insight for engineering and manufacturing professionals.