New service centre for industrial gear units opens in Scotland

Cumbernauld was chosen for strategic reasons as it is located no more than a two-hour drive away from the majority of customers in the region. The company’s sales office, previously based in Stirling, will relocate to the new site.

The new 4,300 square foot service centre has
the capability and expertise to service and repair any industrial gear unit regardless of its age or the original manufacturer. It features a fully equipped workshop with all the latest tooling for assembly and testing and has a large stock of genuine spare parts.

The new facility, staffed
by SEW Eurodrive’s trained engineers, is able to provide a fast response for customers with urgent requirements. The company's unique Complete Drive Management (CDM) service is also available from the new Cumbernauld site, as is the brand-new Premium Protection Package that provides an additional 12 months warranty
in addition to the two years already provided on new products.

There is a collection and delivery service available for all customers, with the option of utilising SEW’s Pick-Up Box service. The Pick-Up Boxes are manufactured from recyclable high-density polyethylene (HDPE) and are provided free of charge for
drive technology components, from any manufacturer, that need checking or repair.

According to Bill Baxter, SEW Eurodrive’s Regional Sales Manager for Scotland, the new Cumbernauld sales and service centre reflects the company’s commitment to its growing number of customers in Scotland with the ability to provide a rapid response to all their requirements.